Privacy Policy

At First Aid at Work (Training) Associates, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people and organisations that enquire about or use our services, how we use it and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@fawa.co.uk or by writing to Holly Tree House, The Green, Shepherdswell, Kent CT15 7LQ.  Alternatively, you can telephone 07979 387767.

Who are we?

We are First Aid at Work (Training) Associates, an independent training provider based in the South East.  We provide first aid and other related training courses throughout the UK.

How do we collect information from you?

We obtain information about you when you enquire about or use our services, for example, when you contact us about future courses, to enquire about course costs, to request copy certificates or to book a training course.

What type of information is collected from you?

The personal information we collect might include your name, address, email address and contact telephone number. 

How is your information used?

We may use your information to:

• process course bookings that you have requested;
• process course paperwork e.g. certification;
• to carry out our obligations arising from any contracts entered into by you and us;
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you. These may include details of certificates which are due to expire and promotions of our services.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example records of invoices). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

Please be reassured that we will not release your information to third parties, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services then you can reply to the email using unsubscribe as the subject heading.

How you can access and update your information

The accuracy of your information is important to us.

If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@fawa.co.uk or by writing to Holly Tree House, The Green, Shepherdswell, Kent CT15 7LQ.  Alternatively, you can telephone 07979 387767.

You have the right to ask for a copy of the information First Aid at Work (Training) Associates hold about you (we may charge £5 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of 'cookies'

Like many other websites, the FAWA website uses cookies.  'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website and our services‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.